We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at app.tester19@shopify.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at app.tester19@shopify.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at app.tester19@shopify.com.

Refund & Return Policy

Effective Date: This policy is current and applies to all purchases made at Bertings Mech Store.

1. Overview

At Bertings Mech Store, we want you to be completely satisfied with your purchase. If you're not happy with your mechanical products, we offer a straightforward return and refund process. Please review this policy carefully to understand your rights and our procedures.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be returned within 30 days of the original purchase date
• The item must be in original, unused condition with all original packaging and documentation intact
• The item must not show signs of wear, damage, or modification
• All accessories, components, and parts must be included
• The original proof of purchase (order confirmation or receipt) must be provided

Items that have been assembled, tested, or used are not eligible for return unless they are defective.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Custom-ordered or personalized mechanical products
• Items purchased during clearance or final sale events
• Damaged items caused by customer mishandling or accidents
• Items missing original packaging, components, or documentation
• Products where the return period has expired
• Items that show signs of installation or modification

4. How to Initiate a Return

To start the return process, please follow these steps:

• Contact us at apprevtest1@shopify.com with your order number and reason for return
• Provide clear photos of the item and packaging if requested
• Wait for return authorization and shipping instructions
• Pack the item securely in its original packaging
• Ship the item to the address provided (prepaid return label will be sent if applicable)
• Include a copy of your order confirmation inside the package

5. Refund Processing

Once we receive and inspect your returned item:

• We will verify the item's condition and eligibility within 5-7 business days
• If approved, your refund will be processed to your original payment method
• Refunds typically appear in your account within 5-10 business days, depending on your financial institution
• The original shipping cost is non-refundable unless the return is due to our error or a defective product

6. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at apprevtest1@shopify.com with photos of the damage. We will:

• Provide a prepaid return label
• Replace the item or issue a full refund, including original shipping costs
• Expedite the replacement at no additional charge

Claims for defective items must be made within 14 days of delivery.

7. Partial Returns

If you purchased multiple items in one order and wish to return only some of them, each item will be evaluated individually according to this policy. The refund amount will be calculated based on the items being returned, minus applicable shipping fees if only part of the order is returned.

8. Return Shipping

Return shipping costs are the responsibility of the customer, unless:

• The return is due to a defective or damaged product
• We sent you an incorrect item
• We made an error in your order

In these cases, we will provide a prepaid return shipping label.

9. Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at apprevtest1@shopify.com. We will work with you to arrange an exchange at no additional cost if the exchange is due to our error or a defective product. Otherwise, standard return and reorder fees may apply.

10. Contact Information

For questions about returns, refunds, or to initiate a return, please contact us:

• Email: apprevtest1@shopify.com
• Store URL: https://dphutk-fs.myshopify.com

11. Policy Changes

Bertings Mech Store reserves the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store constitutes acceptance of the updated policy.

12. Limitation of Liability

Our refund and return policy is intended to provide you with the best customer service possible. However, in cases of fraud or abuse of this policy, Bertings Mech Store reserves the right to refuse returns and take appropriate action to protect our business and other customers.